Last updated: July 2026
We want you to love what you ordered. If something isn’t right — the size, the colour, or you simply changed your mind — you have 30 days from delivery to return it.
Return conditions
- Items must be unused and undamaged, in their original packaging with all protective inserts.
- Returns must be requested within 30 days of the delivery date.
- Furniture that has been assembled can still be returned if disassembled and repacked in the original packaging, complete with all hardware.
- For safety and hygiene reasons, burned candles and washed or used textiles (cushion covers, throws) cannot be returned unless faulty.
- Natural variation in wood grain, marble veining and hand-glazed ceramics is a characteristic of the materials, not a defect — but if you’re unhappy with your piece for any reason, the standard 30-day return still applies.
- Items marked as final sale (clearly labelled on the product page) are not eligible for change-of-mind returns. Faulty items are always eligible.
How to start a return
- Email support@art-aurora.com with your order number and the item(s) you’d like to return.
- We reply within 1 business day with the return address and instructions.
- Pack the item securely (original packaging where possible), ship it back with a tracked service and send us the tracking number.
- Once the return is received and inspected (1–3 business days), we issue your refund.
Refunds
Refunds are issued to your original payment method and typically appear within 5–10 business days of approval, depending on your bank. We refund the full item price; original shipping fees are non-refundable except for faulty or incorrect items.
Return shipping costs
- Change of mind: return shipping is paid by the customer.
- Faulty, damaged or incorrect item: we cover return shipping, or refund/replace without requiring a return where practical — see Lost or damaged in transit.
Exchanges
The quickest way to exchange is to return the original item for a refund and place a new order for the piece you want — new orders ship immediately, so you won’t be waiting on the return post.
Order cancellation
You can cancel for a full refund any time before your order is dispatched. Email support@art-aurora.com as soon as possible with your order number. Once dispatched, the standard return process applies.
Late or missing refunds
If 10 business days have passed since your refund was approved and it hasn’t appeared, first check with your bank or card issuer (processing times vary), then contact us at support@art-aurora.com and we will chase it with our payment provider.