Orders & payment
Which payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, American Express and more), processed securely by Stripe. Your card details are encrypted and never stored on our servers.
Is checkout secure?
Yes. The entire site runs over HTTPS and payment is handled by Stripe, a PCI-DSS Level 1 certified payment processor used by millions of businesses.
Can I change or cancel my order?
Yes — email support@art-aurora.com within 12 hours of placing the order (before dispatch) and we will change the address, swap the item or cancel with a full refund.
Do I need an account to order?
No — guest checkout is available. An account just makes it easier to track orders and reorder.
Shipping
How long does delivery take?
Orders are dispatched within 1–3 business days. Standard shipping takes 8–15 business days, Express 5–9 business days. Full details in the Shipping Policy.
How much is shipping?
Standard shipping is $6.90 and free on orders over $79. Express is $14.90.
How is fragile stuff packed?
Glass, ceramics, mirrors and marble ship in moulded protective packaging, double-boxed where needed. If anything still arrives damaged, send us a photo and we replace or refund it in full — usually without asking for the damaged piece back.
Do you ship to my country?
We ship worldwide with tracking. If your country has any carrier restrictions, we will contact you before dispatch.
Products & materials
Why does my piece look slightly different from the photo?
Natural materials vary: wood grain, marble veining, hand-applied glazes and hand-blown glass are unique on every piece. Colours can also render differently across screens. Dimensions and materials are always exactly as listed — see Care & Materials.
Is assembly difficult?
No — our furniture assembles in 5–15 minutes with the included hardware, and instructions are pictured, not written. The Solis side table needs no tools at all.
Will sold-out pieces come back?
Usually yes — we produce in small batches, so popular pieces restock in a few weeks. Email us and we’ll let you know when a piece returns.
Returns
What is your return policy?
30 days from delivery, unused and in original packaging. Refunds go back to your original payment method within 5–10 business days of approval. Full details in the Refund & Returns Policy.
My item arrived damaged — what now?
Send a photo and your order number to support@art-aurora.com — we will replace it or refund you in full, including shipping. No need to return the damaged item in most cases.
Still stuck?
Email support@art-aurora.com — a real person replies within one business day.