We answer every message within one business day.
Customer support
Email: support@art-aurora.com
Support hours: Monday–Friday, 9:00–18:00 (UTC). Messages sent outside these hours are answered the next business day.
Before you write — quick answers
- Where is my order? Your tracking link is in the shipping confirmation email. See our Shipping Policy for delivery estimates.
- Changed your mind? You have 30 days from delivery — see Refunds & Returns.
- Will it fit my space? Every product page lists exact dimensions — see Care & Materials for how to read them.
- Change or cancel an order? Email us within 12 hours of ordering and we’ll catch it before dispatch.
Include your order number
For anything order-related, include the order number from your confirmation email (it looks like #1234) — it lets us resolve most requests in a single reply.
Business & press
Wholesale, interior-design trade or press enquiries: support@art-aurora.com with “Business” in the subject line.
Operator: WESTMINSTER STERLING QUALITY RETAIL LIMITED (Company No. 17322636), 105 Eliot Drive, Wigan, England, WN3 5TS, United Kingdom