Last updated: July 2026
We ship every Art Aurora order with tracking, worldwide. This page explains how long it takes and what it costs.
Processing time
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a shipping email with a tracking number as soon as it leaves our warehouse.
Shipping methods & rates
| Method | Delivery estimate | Cost |
|---|---|---|
| Standard Shipping | 8–15 business days | $6.90 — FREE over $79 |
| Express Shipping | 5–9 business days | $14.90 |
Delivery estimates count from the day your order is dispatched, not the day it is placed. During sale periods and holidays, carriers may need a few extra days.
Furniture & multi-parcel orders
Small furniture (side tables, stools, shelving, benches) ships flat-packed with simple tool-free or few-bolt assembly. Orders containing several items may arrive in separate parcels, sometimes days apart — each parcel has its own tracking number, listed in your shipping email. Fragile items (glass, ceramics, marble) are packed in moulded protective packaging.
Tracking your order
Every order ships with end-to-end tracking. Your tracking link is included in the shipping confirmation email and usually becomes active within 24–48 hours of dispatch. If your tracking has not updated for more than 7 days, contact us at support@art-aurora.com and we will investigate with the carrier.
Customs, duties & taxes
International orders may be subject to import duties or taxes levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. We always declare shipments accurately.
Wrong address / undeliverable packages
Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing the order and we will correct it before dispatch. Packages returned to us as undeliverable due to an incorrect address can be re-shipped at cost, or refunded minus the original shipping fee.
Lost or damaged in transit
If your order arrives damaged — a chipped ceramic, cracked glass, a scratched frame — or tracking shows it as lost, contact support@art-aurora.com with your order number and photos of the item and packaging. We will send a replacement or issue a full refund — your choice, and in most cases without requiring you to send the damaged item back.
Questions?
Write to support@art-aurora.com — we answer within 1 business day.